Cancellation and Refund Policy for (Rapidekart) ARUMATECH INFOTECH PVT LTD
Last updated: 20-08-2025
At ARUMATECH INFOTECH PVT LTD, we are committed to providing you with a seamless and satisfying shopping experience. This Cancellation and Refund Policy outlines the procedures and guidelines for canceling orders and seeking refunds.
1. Order Cancellation
Cancellation Period: You have the right to cancel your order within 24 hours of placing it. After this period, your order may have already been processed for shipping, and cancellation may not be possible.
Cancellation Process: To cancel an order, please contact our customer service team at Sales@rapidekart.com with your order number and the reason for cancellation. We will do our best to accommodate your request.
2. Refund Policy
Eligibility for Refund: Refunds will be considered under the following circumstances:
Refund Process: If your refund request is approved, the refund will be processed to the original payment method within 7 business days. Please note that processing times may vary depending on your payment provider.
Non-Refundable Items: Certain items, such as gift cards, are non-refundable.
3. Return of Defective or Damaged Items
Reporting Damages: If you receive a defective or damaged item, please report it to our customer service team at Sales@rapidekart.com within 7 days of receiving the product. Include clear photos of the damaged or defective item.
Replacement or Refund: We will assess the situation and, depending on the nature of the issue, offer a replacement or process a refund.
4. Return Shipping
Return Authorization: Before returning any items, please obtain authorization from our customer service team. Unauthorized returns may not be accepted.
Return Shipping Costs: If the return is due to our error (defective item, incorrect item shipped), we will cover the return shipping costs. For other reasons, the customer is responsible for return shipping costs.
5. Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at Sales@rapidekart.com.
By shopping with (Rapidekart) ARUMATECH INFOTECH PVT LTD, you agree to abide by the terms and conditions outlined in this policy. We appreciate your understanding and cooperation as we work to ensure your satisfaction with every purchase.
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